What to Do in Case of Fraud
If your card is lost or stolen, or you suspect you're a victim of fraud or identity theft, call Oklahoma Central immediately at 918-664-6000 so we can put an immediate hold on your account. If your card is lost or stolen outside of regular business hours, call Transfund at 888-263-3370. Transfund will put a hold on your card and notify Oklahoma Central on the next business day.
Before You Travel
If you plan to travel internationally or domestically, please call 918-664-6000 to let us know. This allows you to use your Oklahoma Central debit card when our fraud monitoring would normally question any purchases you make. Please be sure to provide the location and dates of your travel, including stopovers if you'll have connecting flights.
Protect Your Personal Data
Debit card fraud involves the unauthorized use of another person's card information to make purchases from their account or access their funds.
Card fraud occurs through a variety of channels, including online scams, data breaches, and card or mail theft. Know how to defend yourself and rest assured Oklahoma Central is continually monitoring for threats and suspicious activity. Luckily, there are a number of things you can do to protect yourself:
Be Careful with Your Card Information
Use Your Card Wisely
What We're Doing for You
Using state-of-the-art fraud prevention systems, our dedicated staff monitors your accounts for fraud and unusual activity and will notify you of any suspicious activity. We follow strict safeguards when mailing out cards and statements, and verify your identity whenever calling in. To be certain that we reach you quickly, please make sure we have your updated contact information. In addition, our Zero Liability policy ensures that you won't be responsible for false charges to your account.
As fraud and identity theft become more prevalent, the need to become proactive in protecting your good name has never been more important. The types of fraud and crimes continue to grow in sophistication and scope, making your personal data vulnerable to identity theft, fraud and other attacks.
Identity Theft can happen in various ways:
Learn how to reduce your risk of identity theft.
If you think your identity has been compromised:
Take charge and protect yourself with this guide from the Federal Trade Commission.
Please Note: For your personal security, when contacting us via the email box above, do not include any confidential information, such as your account number, social security number, PIN, password, etc. A secure, encrypted email box is available only through online banking. If you need assistance that requires personal information to be shared, please call 918-664-6000 to speak directly to a representative. Also, always be aware of phishing scams using fictitious emails that appear to be from the credit union, asking for your personal information or advising you to click on a link that takes you to another Website. Oklahoma Central will never request such information via an unsecured email.